# When you are the only one who remembers the whole story Caring for someone with a disability means years of agencies, caseworkers, forms and appeals. Korium keeps all of it in one place, so a new caseworker, a new office or a new caregiver starts from the full history, not from zero. [Start for free](https://app.kyroco.ai/pricing.md) [See how it works](../korium-how.html) One father spent more than two years, full time, on his son's paperwork. His son got the help he qualified for only after one director rebuilt the file from scratch. What goes wrong today ### The caseworker quits The long email you wrote, so you would not have to say hard things in front of your child, never made it into the file. ### The file is wrong A decision cites records from a school that was never asked, and a clinic your child has never visited. ### The office goes by the old file You sent the rental agreement. The person on the phone cannot see it, so the benefit comes out wrong and you appeal again. ### Who carries it next One day you will not be the one making the calls. Everything you know has to reach whoever comes after you. Before the call ## Walk into every call knowing the file better than they do The first thing Korium asks is whether this office has heard from you before. Either way, you get one short brief, and your notes from the call stay with the office. WHAT STARTS IT WHAT COMES OUT A call is coming up Your calendar says you call the benefits office tomorrow. You ask "Brief me on the benefits office." A letter arrives Snap a photo. Korium saves it and reads the dates on it. asks asks saved writes KORIUM One record for the person you care for The first question it asks: has this office heard from us before? First contact with this office Nothing on file yet. Korium starts the office's page: who, phone, fax and case number. Every call after Korium already has the page, so it returns: Calls to date What they have What is missing Deadlines Also looked up every time · Who confirmed what, and on which day · Promises made to you, and by whom · The rule or record their last letter cited asked from ChatGPT or Claude Call brief One page, ready before you dial FIRST CALL · What this office decides, and what it needs from you · The documents to have in front of you · Three questions to ask EVERY CALL AFTER · Who you spoke to last, and what they promised · What they have, with the day each arrived · What is still wrong, in one sentence · The next deadline, and the ask for this call your notes from the call are saved with the office After the call ## Everything lands on one page. Nothing depends on one person. Every call, letter and fax goes into the record. From there Korium drafts what you need to send, keeps the dates, and writes the handoff for whoever helps next. WHAT GOES IN WHAT COMES OUT Call notes Spoken or typed right after you hang up Letters and notices A photo or a scan, dates read for you What you sent Faxes and emails, with the confirmation page Forms and applications A copy of exactly what you submitted Appointments Notes from the doctor, school or support worker Others who help A sibling or support worker adds their own notes KORIUM Every call, letter and fax lands here You, your partner and anyone you add read and write the same place. One page per agency and caseworker Always current, with every source linked Calls to date Sent and received Open issues Deadlines Remembers what changed A new decision replaces the old one, and the old one stays on record, so an appeal can show both. Who can see it Set on each memory: you, your partner, the next caregiver. asked from ChatGPT or Claude drafts writes up sets prepares Follow-up letter or fax Drafted for you to read and send, with the case number on every page. What changed · Who you spoke to · What they decided or promised · What they still need from you Deadlines and reminders Sent to your calendar: when to follow up, the last day to appeal, the next review. Handoff brief For a new caseworker or the next caregiver: the whole history on one page, every line linked to the call or letter it came from. saved back after every call: what you sent, what they confirmed, what is still open Ask Korium ## The questions you ask at two in the morning | THE QUESTION YOU ASK | WHAT KORIUM ANSWERS FROM | | --- | --- | | "Did they get the rental agreement?" | The fax confirmation you saved, and the call where someone confirmed it, with both dates. | | "Who did I speak to last time, and what did they promise?" | Every call saved with the name, the day and what was said. | | "When is the appeal due?" | The date on the notice, counted forward, with the day to follow up. | | "Which records did they cite, and did those places ever send anything?" | The decision letter next to your record of what each school or clinic actually sent. | | "What changed since the last review?" | New decisions, and the old ones they replaced, both kept. | | "What does the next caregiver need to know?" | One handoff brief written from the whole record. | Example ## Two minutes before you call the benefits office Ask your assistant what this office has. Korium answers from everything you saved: what you sent, who confirmed it, and what the next deadline is. You walk into the call knowing more about the file than the person reading it. Korium:Family Example, not a real case What does the benefits office have for Sam, and what is missing? Benefits office, case \[CASE NUMBER\] From 9 saved calls, 4 letters and 2 faxes They have The application and the doctor's letter. Confirmed on the phone, September 12. The rental agreement and rent history. Faxed October 30 with the case number. A supervisor confirmed it arrived, November 2. Still wrong The benefit was set from the old file, before the rental agreement. The supervisor said they go by the most recent information. Ask for her if this comes up again. Next Appeal filed November 2. Follow up after November 5 if nothing arrives. 60 days to appeal from the notice date. Every line links to the call or letter it came from. 01 Hand it over ### The next caregiver starts where you are A sibling, a guardian or a support worker can ask the same questions you would, and get the same answers. 02 You decide who sees it ### Shared only with the people you choose Each memory has an owner. Nothing is shared until you share it. 03 People decide ### Korium keeps the record. It does not make the calls. It does not give medical or legal advice. It makes sure what you already know is never lost. ## Stop being the only copy of the file. [Start for free](https://app.kyroco.ai/pricing.md) [Back to Korium](../index.html)