Use cases / Family care
When you are the only one who remembers the whole story
Caring for someone with a disability means years of agencies, caseworkers, forms and appeals. Korium keeps all of it in one place, so a new caseworker, a new office or a new caregiver starts from the full history, not from zero.
One father spent more than two years, full time, on his son's paperwork. His son got the help he qualified for only after one director rebuilt the file from scratch.
What goes wrong today
The caseworker quits
The long email you wrote, so you would not have to say hard things in front of your child, never made it into the file.
The file is wrong
A decision cites records from a school that was never asked, and a clinic your child has never visited.
The office goes by the old file
You sent the rental agreement. The person on the phone cannot see it, so the benefit comes out wrong and you appeal again.
Who carries it next
One day you will not be the one making the calls. Everything you know has to reach whoever comes after you.
Before the call
Walk into every call knowing the file better than they do
The first thing Korium asks is whether this office has heard from you before. Either way, you get one short brief, and your notes from the call stay with the office.
After the call
Everything lands on one page. Nothing depends on one person.
Every call, letter and fax goes into the record. From there Korium drafts what you need to send, keeps the dates, and writes the handoff for whoever helps next.
Ask Korium
The questions you ask at two in the morning
| THE QUESTION YOU ASK | WHAT KORIUM ANSWERS FROM |
|---|---|
| "Did they get the rental agreement?" | The fax confirmation you saved, and the call where someone confirmed it, with both dates. |
| "Who did I speak to last time, and what did they promise?" | Every call saved with the name, the day and what was said. |
| "When is the appeal due?" | The date on the notice, counted forward, with the day to follow up. |
| "Which records did they cite, and did those places ever send anything?" | The decision letter next to your record of what each school or clinic actually sent. |
| "What changed since the last review?" | New decisions, and the old ones they replaced, both kept. |
| "What does the next caregiver need to know?" | One handoff brief written from the whole record. |
Example
Two minutes before you call the benefits office
Ask your assistant what this office has. Korium answers from everything you saved: what you sent, who confirmed it, and what the next deadline is. You walk into the call knowing more about the file than the person reading it.
Benefits office, case [CASE NUMBER]
They have
The application and the doctor's letter. Confirmed on the phone, September 12.
The rental agreement and rent history. Faxed October 30 with the case number. A supervisor confirmed it arrived, November 2.
Still wrong
The benefit was set from the old file, before the rental agreement. The supervisor said they go by the most recent information. Ask for her if this comes up again.
Next
Appeal filed November 2. Follow up after November 5 if nothing arrives. 60 days to appeal from the notice date.
Every line links to the call or letter it came from.
01 Hand it over
The next caregiver starts where you are
A sibling, a guardian or a support worker can ask the same questions you would, and get the same answers.
02 You decide who sees it
Shared only with the people you choose
Each memory has an owner. Nothing is shared until you share it.
03 People decide
Korium keeps the record. It does not make the calls.
It does not give medical or legal advice. It makes sure what you already know is never lost.